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Friday, February 29, 2008

In the midst of printing my assignment (which i got to hand in by 5), this is for my chubsis who started her new job today..
_______________________________________________________
A good salesperson is not only selling a product but value and trust. The most important qualities and competencies of a salesperson are:
1. Neatness
You may not lose a sale because of dirty finger nails. But it's certain that clean fingernails will NEVER lose you a sale. Why take the risk? You don't have to be dressed to the nines. Your clothes can be old or even worn. So long as they are tidy and clean, you are also reflecting those responsible qualities yourself.
2. Don't irritate people
Drop habits that might irritate family members, such as fidgeting with fingers, or talking on a cell phone in front of family members. Look people straight in the eye.
3. Listen
The golden sales command, never stop listening to understand needs of families. Follow up with questions that directly relate to what people want in a memorial. Encourage family members to talk about themselves so you can learn more about them.
4. Be the customer
This, of course, is impossible. But do everything you can to put yourself in the shoes or mind of the customer.
5. Be organized
Know exactly what you will present to families. With economy of effort, guide families through materials or choices, but never burden them with too much information.
6. Make the customer feel important
Provide information that assures family members. For example, if a family member or loved one is interested in a certain style or color, remark that an interesting person recently ordered a similar style, or whatever the case may be, that many other people have also been choosing this option.
7. Knowledge
Know your product lines inside-out. Read trade magazines. Subscribe to your local newspaper. Keep in touch with news and developments that affect your community. Having detailed micro-knowledge about your products and services and wider, macro-knowledge of your business, community and the world says that you care about people and what's happening around you. Never flaunt your knowledge. Respond to families in an informative, constructive and empathic manner about any developments they mention that you may have knowledge of.
8. Honesty
Whatever you tell families about a memorial or service option, be honest. Never stretch a tale. Dishonesty may come back to haunt you and instantly tarnish your carefully developed reputation.
9. Rectify mistakes
If a slip-up occurs, do everything you can to remedy the situation immediately. If the mistake means a loss on the sale or service, take the short-term loss so that you will be able to continue generating long-term gains.
10. Keep promises
Most people keep big promises. The majority forget little ones. Every little promise - when the obituary will be out, the memorial delivered or the pastor will preside over the service - is deemed extremely important to families. Keep families informed of delays and provide them with supportive information.
11. Be positive
Believe in yourself. Smile. Don't take yourself too seriously.

Source: Baklarz, MT 2005, What it takes to be a good salesperson, Cold Spring Granite Inc, viewed 29 February 2008, <http://www.coldspringgranite.com/pr/YBNews21.html>.
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Ok, i got to go now.. I dun want to be late and i can't wait to hand in my projects and meet up with my girlies.. Byeee! =)

2:51:00 PM

Tuesday, February 26, 2008

It seems that i will need to visit a doctor very soon..
Keep having this giddy-ness plus heat-ness..
But, please 'tahan' a little while more, can?
With one deadline in 4 more days and another one in 8 more days, i can't afford to fall sick now..

5:01:00 PM

Sunday, February 24, 2008

Don't expect, don't assume, don't hope and more importanly don't compare..

Feeling very upset and worried over several matters recently..

Preharps i'm too ambitous.. Preharps i'm too impatient..

I dun know..

But i sorted things out myself and i got this conclusion..

That is, life is really too short to be upset or unhappy..

=) =) =) =) =) =) =) =) =) =)

9:20:00 PM

Saturday, February 23, 2008

Arrrg!

Frustrated!

Irritated!

Waste of my time!

12:11:00 AM

Thursday, February 21, 2008

So busy, so tire.. Time is not enough.. Right now, i wish there are two wan san(s) to share the workload.. I feel so sick.. I need to sleep, i want to sleep.. 4 hours per day is mad! =(

Labels: blues, school

12:33:00 AM

Friday, February 15, 2008

I want a 七仔! So cute!

But now, i think i need more rest.. 我是累到~~ Too many things in my mind..
Alright, gtg, good nite ppl..

1:02:00 AM

Thursday, February 14, 2008

I hope i can suvive through the extremely busy Feb and Mar.. I feel like puking just by looking at how packed they are.. A little stress and depress right at the moment.. But no matter what i still got to go through lah.. I just want to whine..

Luckily there's still this 小可爱 who never fail to brighten up day! He is just so so so adorable lah.. =)

3:24:00 AM

Monday, February 11, 2008

I'm so in love with my new BIG BROWN bag from Polly Pocket (the website set up by bro's gf).. I simply adore big bags.. It's spacious and the material is good.. Love the colour, love the size, love the material..
Currently, there are new updated bags so maybe you girls can go check out.. Good price for good bag, why not?

11:50:00 PM

A gift from my sis.. But, looking at my very packed timetable in Feb and Mar, i doubt i will have time to watch.. Haiz.. Right now, I so want to graduate SOON, NOW!

CNY photos will be up later (maybe).. I is going to be super busy and i is very lack of sleep.. But i still got some things i want to read up before the pro meeting tml..

Yesterday was like mad and fun lah.. Stayed over at qw's house and disturb her till 5 plus.. Then in the morning i was dragged out of bed by Chubsis.. Even though i'm like seriously lack of sleep, the meeting up was one that is really really worthwhile.. I like gathering with them.. I like the chit chats and gossips with them.. I like the comfort-ness i feel with them.. And the sms WL send is simply sweet lah.. I too want to be friends with them till i'm old, face wrinkled and toothless (that's if they want too).. I might still not be very likeable but i hope they can tolerate me.. Haha..

Alright,enough of nonsense, my files had finished loading, i got to go read them.. Nite!

P.S. Kung Fu Dunk is nice.. And Jay Chou is really acting in this movie.. So pls go watch it.. =)

1:07:00 AM

Saturday, February 09, 2008

This would certainly make a good gift for Feb..

Anyone?

Hehe..

12:34:00 AM

Wednesday, February 06, 2008

Not that i want to be pessimistic on the eve of CNY, but i just cant help it when i look at my timetable for Feb and March.. It's totally pack with sch work lah.. Maddness i tell you.. And i foresee there will be lots of problem with regards to the meeting up time.. Headache, headache..

But right now, all those things should be place aside.. It's the time to enjoy, to eat and to not touch my books.. Haha.. HAPPY CHNESE NEW YEAR EVERYONE.. Enjoy the long weekends and get lots of hongbaos.. Got to go now.. Ciao.. =)

3:44:00 PM

Tuesday, February 05, 2008

The best news in Feb - Mdam Tung is pregnant! Oh my god! I'm feeling really excited and happy.. Not only because there's a baby for me to play soon but also she's my 1st friend to get pregnant! Haha.. I love babies, i really do..

Congras, my dear girl and pls take good care, leave the heavy chores to your hubbs.. We shall all meet up soon, ok.. Hehe.. =)

3:17:00 PM

Sunday, February 03, 2008

I doubt i will be able to reduce to the weight i want to be by CNY.. Haiz.. I feel so FAT lah and i think i am really fat! This is so so BAD lah (i can imagine Fad trying to slap me or pinch me, haha).. But, afterall, this is a festival to put on weight isnt it? Everyone must have put on some weight.. At the very least i didnt put on any, i merely maintain it.. Hmm, ermm, self consolation lah.. Haiz.. =(

11:29:00 PM

Saturday, February 02, 2008

The atmostphere in my house is currently horrible.. It's so bad that i dun dare to step out of my room.. Apparently, the 2 adults in my house are sort of having this cold war.. And the chubsis and me is really terrify.. Even though we tried to joke around and be funny, it seems that we didnt change anything.. Oh no.. How to celebrate CNY like that huh? =(

Oh, anyway, the pre-CNY photos i mentioned earlier on, pls refer to my chubsis's blog.. I very lazy lah plus i got lots of things to do.. Here's one of the photo.. Yup, as you can see, the decorations this year has "expanded" all the way outside of the house.. MADDNESS! Haha..

12:19:00 AM